Privacy policy

We know at Tidydeep know that privacy is very important. That’s why we are protecting and respecting the privacy of all our users which use our website and any other services we provide (“our Services”).

Our Privacy Policy explains which information and personal data we need to collect from you, as well as how we may use any information which we have collected, or you have provided to us. This policy does not apply to any third parties, including other companies you might interact with on or through our services.

When you apply to use any of our services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our Terms & Conditions.

Please read this policy carefully. When using our website and services, you are agreeing to the practices described below.

Information we may collect from you:

The following Information that you provide to us, such as your first and last name, address, telephone number and email address and other registration information, details of your business or household, details of any pets any information your property provided in photographs of your property that you send to us (or that you give us permission for us to take) as well as any other information which you choose to provide by yourself, when you:

  • submit an enquiry for a booking through our website.
  • complete a contact or enquiry form on, or provide information via, our website.
  • subscribe to receive our newsletter.
  • send feedback to us using our website.
  • respond to our marketing.
  • communicate with us via telephone, email, post or using the instant chat on our websites (whereas we will keep a digital record of that correspondence or conversation).

Below are the Information that we may collect automatically any time you visit our website:

  • demographic basic information and preferences (if you agreed for sharing your demographic data in a Google Account, technical information) network information, operating system, type of browser you use, etc.
  • statistical data about our users’ actions, patterns, interactions and navigation during browsing through our website. Just to note that this data does not identify you as an individual.

How your information may be used:

  • to manage the account, you have with us.
  • to respond to your booking enquiry or to manage your booking and to arrange services.
  • to implement any obligations which arise from contracts formed between the client (you) and us (Tidydeep Ltd).
  • to give you the information, services and products that you request from Tidydeep Ltd.
  • to get in touch with you regarding any comments, queries, complaints or feedback which you could have the Services or about us.
  • to grant you the possibility to be a part of any promotions of our services, if you choose to do so.
  • to inform you regarding any changes to our Terms & Conditions or to our Services,

We will send this information by email only if:

(I) you have given the permission for this.

(II) after opting out (unsubscribing) you continue to use any of our services.

We will give the necessary parts of your data to the service provider, which is organized to provide the services to you, for the sole purpose of providing the services. This information may be comprised of (I) your name and address as well as the contact details; (II) specifics regarding your property and the services you required, with any relevant photos you may have provided; (III) the non-binding quotation we have provided; (IV) your payment details.

Cookies

Our website uses cookies to distinguish your device from others. This gives us the ability to provide the best experience to you when browsing our website and also helps us in improving our Services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

WHY DO WE NEED ALL THOSE DETAILS?

We require the above information to ensure that it is safe and agreed by you for us to carry out the service(s) you require and to also ensure that we are working in adherence to our insurance policies. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. In order for us to fulfil our part of the contract (carry out services). You must fulfil your part of the contract (share your personal information).

You do not have to share your personal data with us, but if you do not, we cannot, unfortunately, offer you any services from Tidydeep Ltd. You have the right at any time to ask for access to any personal information that Tidydeep Website holds, and a copy of all information will be given to you within one month of your request either by email, phone or post.

HOW LONG DO WE KEEP YOUR INFORMATION?

Your information will be kept on our database/stored for indefinitely after the date of your last service. When the time comes to delete the information, we hold about you we will dispose of these details in a permanent way by deleting from our servers and destroying any physical documentation with your information by shredding.

Marketing: With the information, you have given, we would like to send you details on any offers, cards, competitions or services that we provide. Please be aware you do NOT need to agree to this, for your services to commence.

If you do agree to have contact with us for marketing purposes, then please tick all of the relevant boxes in the compliance form to verify your consent.

WE WILL NOT SHARE YOUR INFORMATION WITH ANYONE OUTSIDE OF THE BUSINESS UNLESS YOU GIVE YOUR PERMISSION TO DO SO.

The data collected may be transferred stored at and modified outside of European Economic Area (EEA). It is possible that the data may also be processed by staff operating out of EEA who work for us. This staff can be engaged in among other things, the processing of your data regarding your booking, payment details and the provision of any support services. By submitting your data, you agree to these types of data transfer, storing and processing. We, in turn, will take all the possible steps necessary to ensure the protection of your data and that it is secured and stored according to our privacy policy rules.

All payments made through our website are processed by our handpicked third-party payment processors. We do not personally store any of your credit or debit card information in connection with your payments.

BREACH NOTIFICATION

It is our policy to be fair and open regarding the actions taken in informing the affected parties when it comes to breaches of personal data.  In compliance with GDPR, if there is a breach of personal data which is known to have occurred which could result in breaking the rights and freedoms of clients or individuals, the relevant authority will be informed within 72 hours. This will be a part of our Information Security Incident Response Procedure that covers the overall process of handling any information security incidents.

THE RIGHT TO ACCESS, CHANGE, DELETE, RESTRICT, OBJECT, REQUEST A COPY

You have rights regarding the personal data we store on your behalf. These are:

  • access to a copy of your personal data.
  • object to processing that you object to.
  • stop receiving direct marketing material.
  • object to decisions being taken by automated means.
  • have inaccurate personal data rectified, blocked, erased or destroyed.

WHO CAN I COMPLAIN TO IF I FEEL MY DATA IS NOT HANDLED CORRECTLY?

If you have any questions regarding this privacy policy or any information that we have on you, please contact us by email complaints@tidydeep.co.uk.